Leadership & Strategy
Resilient UX leader with over 20 years of broad industry experience driving sustainable enterprise UX strategies and elevating organizational UX maturity. Proven track record in assembling, mentoring, and guiding high-performing global design teams.
Design Systems & Process
Spearheaded the definition, implementation, and evangelization of comprehensive design systems and unified UX workflows, establishing robust toolkits to ensure seamless, cohesive experiences across product ecosystems.
Execution & Research
Deep, hands-on expertise in user-centered research and end-to-end design for cloud-based enterprise web applications and SaaS platforms. Fosters impactful cross-functional collaboration with key stakeholders to deliver exceptional product experiences.
Domain Expertise
Real Estate Services
Healthcare Insurance
Life Sciences + Clinical
Supply Chain
E-learning
Mortgage
AEC - Arch. Engg. Const.
Resilient Design Leader . Empathizer . Learner & Mentor . Pragmatic Problem Solver
Proficiencies
AI driven Design Strategy & leadership | Cohesive Design System | Enterprise Product Design |
User Research | Interaction & Visual Design | Lean-Agile UX | Figma.Make / Builder.io / Claude
Work Experience
Building Operations & Experience
CBRE builds real estate solutions of the future to help our clients, professionals and business partners realize their potential.
500+ Offices, 100+ Countries, ~155K People, ~90 of Fortune 100 Clients
Sr. Manager UX (2023 - Present)
Leading 8+ BOE enterprise product’s UX design & AI -driven UX strategy with business goals and user needs to enhance product offerings.
Collaborating cross-functionally to develop innovative and unified products that meet diverse user requirements.
Overseeing user research, product delivery, and design frameworks to ensure a delightful user experience.
Managing & mentoring a global UX team, fostering a culture of creativity and excellence.
Healthcare . Insurance . IT . B2B/B2C
A healthcare technology company with the mission to improve healthcare outcomes, reduce costs and accelerate innovation.
The customer base includes 50 of the largest commercial health plans & 70 provider organizations. Serving 82 million members across 23 states.
Sr. Director UX (2011 - 2023)
Led a formidable team of six full-stack UX design professionals, fostering meaningful cross-functional collaboration to design the experience of over 250 million dollar product lines. These product lines included 20+ B2B2C SaaS products utilized by 50 of the largest commercial health plans.
I spearheaded strategic experience design evolution and innovations to uphold the efficient design discipline. I delivered strategic design initiatives, including the design system and accessibility compliance program. My unwavering focus was on enhancing existing processes and tools, ensuring efficient resource utilization and timely project deliveries.
Health Science . Clinical . SCM . IT . B2B
As a Life Sciences cloud technology leader, Oracle HSGBU is committed to supporting clinical development, delivering innovation to accelerate advancements, and empowering the Life Sciences industry.
Supporting 250K+ clinical trials to date
Sr. Manager UX (2006 - 2011)
Enhanced the user experience of two clinical products by addressing the pain point of frustrated customers. Saved a multi-million-dollar revenue stream by retaining four critical customers in a time-critical situation.
Build a design team to extend the experience design across all clinical and health science business unit products.
Designed and delivered leading products to manage clinical trial protocol using solid UCD processes.
eLearning . LCMS . Education . IT . B2C
A digital publishing technology with 21 years of experience.
More than 10 million+ users, across 25+ countries, in 20+ languages.
Design & develop digital learning & content solutions for worldwide customers.
VD Architect/Design Manager (2004-2005)
Build a design team of 8 diverse design professionals. Established the design pattern & component library, processes, tools, and training.
I led the experience design for top revenue-generating projects - PH Keyboarding, L-curve, and 15+ coursewares.
Worked closely with account managers and sales team on POC; earned 10+ significant new projects for the company.