UX Leadership @ CBRE
When joining the Digital & Technology (D&T) organization during the initial rollout of the BOE UX initiative, product development was heavily fragmented into separate silos. I was brought in with a clear directive: establish a cohesive, unified user experience across the entire product suite. Supported by strong leadership vision and leveraging my prior background, I successfully streamlined this transformation ahead of schedule.
Role Craft-Led Design Leader - Research, Strategy Outline, Cross-functional Collaboration, Process & Toolkit Creation & Review, Evangelization, Team building & mentoring - Player coach
IFM Hub - Integrated Facility Management
I spearheaded the IFM Hub experience design strategy by unifying the products experiences and integrated the AI feature and approach, providing quality and cost benefit to our clients.
Integrated AI and technology offer real-time insights, empowering intelligent and informed decision-making.
Role Lead Designer - Research, Strategy, Cross-functional Collaboration, POC - Experience Flow
Emerald Design System - CBRE
A comprehensive toolkit empowering designers to efficiently build enterprise applications delivering consistent and efficient experiences to delight the users.
Enabling the AI driven workflow using AI experience design patterns.
Role Lead Strategist & Pattern Designer, Reviewer, Cross-functional Collaborator, Evangelizer
Edifecs Design System - Blake
A comprehensive simple, inclusive, unified design system for web and Mobile
Role Lead Strategist & Pattern Designer, Reviewer, Cross-functional Collaborator, Evangelizer
Value Based Payment & Insights
The suite of applications is targeted at streamlining value-based care program management.
Role Lead Strategist & Designer, Reviewer, prototype
Experience Design Work @ Oracle
Led the Health Science GBU UX and later SCM UX team as senior UX manager.
Built the global UX team for Apps Unlimited Group. Represented the UX group in the user group conference and demonstrated the product design in Oracle Open World.
Role Research, Design Analysis, Interaction Design, Visual Design, Prototyping & Validation
Transaction Management - TMx
The pilot project to gain real-world domain understanding and develop the design system for edifices Products.
We developed multiple personas and user flows to define the improved product experience using contemporary design patterns.
Role Research, Design Analysis, Interaction Design, Visual Design, Prototyping & Validation
Web Accessibility Compliance
Strategic initiative to achieve web accessibility across all Edifecs products. Development of in-house tools and resources to enable cross-functional teams to plan, perform assessments and address the accessibility gaps
Role Research, Strategy Outline, Cross-functional Collaboration, Process & Toolkit Creation, Evangelization, Training, Implementation, Measurement
User Research & Usability Testing
Conducted on-site focus groups, and observations to develop personas, user mental model and flows. Baselined the user research practices and tools.
Established dedicated space for usability testing and outlined the procedures, artifacts and protocol to conduct the summative usability testing.
Role Research, Strategy Outline, Cross-functional Collaboration, Process & Toolkit Creation & Review, Evangelization, Trainings, Implementation, Measurement
